Agent Terms and Conditions

This page is the part of our Terms and Conditions for agents and landlords. The rules for everyone, what our labels mean and the fees at a glance apply to you too.

If you registered with us before 5 November 2026, the change in “Clients we introduce” applies to you from 5 December 2026; if you registered before 23 October 2026, the rest of these rules apply to you from 22 November 2026. Until then, the agent terms you accepted when you registered still apply (see Changes to these terms).

Summary of key terms

This summary is for convenience. The sections below set out the binding terms.

• Your role depends on the home. If you hold the keys and the owner's permission, you list the home yourself. If you only know who does, you can introduce them to us as a Connector (Who this section is for, and your role).
• List honestly. Visit the home before you list it, and use only real photos. If the home is no longer available, tell us within 24 hours (Listing a home).
• Answer quickly. When our team asks whether a home is still free, reply within 4 hours during business hours (How you work with clients).
• No extra charges. Never ask a client for money we haven't told them about, and never collect money outside MYEASYAGENT. Charge only the agency fee shown on the listing and agreed with the client (see How you work with clients and What you earn).
• What you earn. Listing is free. You get a Logistics Payment, set by area, immediately after each successful paid viewing of a home you confirmed. Connectors get a one-time Introduction Reward, also set by area, after the first successful viewing of a home they introduced. When a letting closes, the commission is shared 100/50/25 (What you earn, and what you pay us).
• Clients we introduce. For 12 months after we introduce a client, tell us if they take one of your homes, and share the agency fee as agreed (Clients and their details).
• Client privacy. We don't give you a client's phone number or email. You get the time of the viewing and the client's first name (Clients and their details).
• Strikes. A broken promise earns a strike. Dishonesty, or three confirmed strikes, means you are removed. We always tell you why in writing (Strikes and removal).

For agents and landlords

This section applies to everyone who registers with us as an agent or sends us a home to list. The section For everyone applies too.

Who this section is for, and your role

This section is for licensed agents, landlords, property managers, and anyone who introduces us to the person who holds a home. You all sign up to the same agreement. You accept it by ticking the box on our agent registration form or property form (on the website or in Google Forms). The box links to these terms.

Your role depends on the home. For each home, the question is: do you hold the keys and the owner's permission to show it and rent it out?

• Direct Agent: yes, and you have a LASRERA registration, ERCAAN membership, or both.
• Mandate-Holder: yes, but you don't have a trade licence. For example, you are the landlord, you manage your own property, or you are a lawyer managing a client's property. We never present a Mandate-Holder as a licensed agent.
• Connector: no, but you know who does, and you share their name and phone number with their agreement.

You can be a Direct Agent for one home and a Connector for another.

You are independent. Agents are not our employees, partners or officers. Our team members, who arrange requests and viewings, are employed or engaged by MYEASYAGENT LIMITED under their own contracts. They are not agents under this section.

Don't tell anyone that you work for MYEASYAGENT or speak for us.

Joining, and our checks

When you register, we ask for your name, WhatsApp and phone numbers, email, the languages you speak, your experience, the areas and kinds of homes you work with, your LASRERA and ERCAAN numbers and expiry dates (if you have them), and a photo so we can check who you are.

We check who you are, and your LASRERA or ERCAAN details if you give them, before you appear on our register. You agree that we may check again at any time.

Everything you tell us must be true and up to date. Tell us quickly if your licence, membership, permission or contact details change.

What clients see about you. Your public profile shows your name, photo, the areas you cover, and the labels you have earned:

• "On our register" for every active agent;
• "ERCAAN member" only if we have recorded your membership;
• "LASRERA registered" only if we have recorded your own registration number.

MYEASYAGENT LIMITED's own LASRERA permit is never shown as yours.

How you work with clients

Be honest with clients about the condition, price and availability of every home.

Never ask a client to pay you anything more than what we told them, and never collect money outside MYEASYAGENT.

Treat every client with respect.

If something goes wrong, tell us quickly. A mistake you own up to straight away is treated very differently from one we find out about ourselves.

When our team asks if a home is still free, reply within 4 hours during business hours.

Don't mislead anyone about who owns a home, about fees, about what you are allowed to do, or about what MYEASYAGENT offers. Don't fake documents, take bribes, or promise a refund, discount or anything else you aren't allowed to promise.

Follow the laws and professional rules that apply to you, including LASRERA registration where it applies.

If a client wants their agreement reviewed by our Agreement Clinic, help them. Don't pretend to be the Clinic, and don't give legal advice.

Listing a home

Before you send us a home, you need the owner's permission to advertise it. If you are a Connector, you need the agreement of the person who holds the home before we contact them. Show us proof if we ask.

Visit before you list. The Direct Agent or Mandate-Holder must go to the home before it is listed and confirm that it exists, that it is free, and that it matches the condition and price clients will see.

Tell us within 24 hours if a home is no longer free, is let or sold, changes in an important way, or is no longer yours to advertise.

Real photos only. Take every photo at the actual home. No stock photos, and no photos from other listing sites. If our team hasn't visited the home yet, send a clear, recent HD video that shows everything a client would want to see (see Our checks).

To the best of your knowledge, the listing must be right about the location, the rent or price, every charge, availability, features, known faults and the owner's requirements.

We may pause or take down a listing if proof is missing, the owner says you don't have permission, the information looks misleading, or there is a fraud or safety concern.

Helping us check

Help us with our checks: give us access, tell us who the owner is, show us your permission, confirm the home is free, and answer our questions about its condition.

Never fake an inspection, hide a known problem in photos or video, edit them to mislead, or say a check happened when it didn't.

We only record what we checked ourselves. What you tell us is never shown as our check.

Tell us straight away about any fault, ownership dispute, fake document, danger or fake listing you hear about.

Clients and their details

We don't give agents a client's phone number or email. Our team arranges viewings with clients on WhatsApp. You get what you need to show the home: the request reference, the home, the day and time, and the client's first name.

Anything you learn about a client is private. Use it only to show the home. Don't sell it, share it or use it for anything else.

Clients we introduce. A client is introduced by us when our records show we sent you their request or booked them a viewing with you: the request reference, the booking or the receipt carries the date. For 12 months from that date, if that client rents, leases or buys a home you handle (the one we showed or any other), the letting counts as ours: tell us within 7 days, and pay our share of the agency fee as set out in Sharing the commission (50% when we connected the client to you). If you already knew the client before we introduced them, tell us within 7 days of the introduction and show us how, for example with your earlier messages; that client is then not counted.

If you hide a deal. Not telling us about such a letting counts as a strike, and you are suspended until our share is paid (see Strikes and removal). Our share is still due, and payments we owe you are held until it is settled. We don't take away payments you already earned for other viewings.

Never tell anyone that we approved an offer, checked who owns a home or guaranteed a deal, unless we actually did.

What you earn, and what you pay us

Listing is free. It costs you nothing to list a home with us.

Logistics Payment. Each time a client completes a paid viewing of a home you confirmed as the Direct Agent or Mandate-Holder, we pay you a Logistics Payment. The amount depends on the area the home is in, and we tell you the amount for each home in writing when we accept the listing. We pay it immediately after the viewing, once it has taken place successfully: the client came, and the home was available and matched what you confirmed.

Introduction Reward. When you introduce us, as a Connector, to the person who holds a home, and a client then books and completes a successful paid viewing of that home, you get a one-time Introduction Reward. The amount depends on the area the home is in, and we tell you the amount in writing when we accept the listing. We pay it immediately after that first successful viewing.

Sharing the commission. When a letting goes through, we take a share of the commission, using the 100 / 50 / 25 split that Lagos agent networks have long used. The client pays the agency fee to the agent who holds the home. Our share is:

• 100% when the owner gave the home to us. We are then the agent for that home, and the fee is our own commission.
• 50% when we connected the client directly to the person who holds the home.
• 25% when an agent connected us to the person who holds the home.

In the 50% and 25% cases, pay our share into the MYEASYAGENT LIMITED account within 7 business days of receiving the agency fee. We send you the account details in writing, together with a written statement of how the amount was worked out.

Changes and records. Our team sets the amounts for each area and may change them. We tell you in writing before a new amount applies to your homes, and a change never affects a viewing that has already been booked. You can ask for a record of what we owe you at any time. If you think we missed a payment, tell us in writing, and we reply within 5 business days.

Agency fee. Charge the agency fee shown on the listing and agreed with the client before the viewing, and nothing more. If you ask a client for more than that, we may remove you. We are not responsible for fees you overcharge.

Failed confirmations. If a client arrives and the home doesn't match what you confirmed, or it isn't free and you didn't tell us within 24 hours, that is a failed confirmation. The client gets their Home Check fee back, and you get a strike (see Strikes and removal).

We only take something off what we owe you if you agreed to it in writing, it is lawful, and we show you each item.

Money rules for agents

Clients pay rent, deposits and agency fees straight to the owner, or to the agent who holds the home. We don't handle that money, except our own commission when the owner gave the home to us.

Never say or suggest that you can receive money for MYEASYAGENT. Never ask a client to pay our fees to you.

Give clients correct payment instructions and receipts. Tell us at once about suspected fraud or money sent to the wrong person. If payment details change, write it down and confirm it separately.

Never use the MYEASYAGENT name to get money paid into a personal account.

Data and confidentiality

Use only the personal details you need for the work, and follow our Privacy Policy and our instructions.

Don't keep client details longer than you need them. Don't move them to your own storage, share them, or use them for anything else.

If client details are lost, seen by the wrong person or misused, tell us straight away at support@myeasyagents.com and on WhatsApp +234 704 835 6004, and help us deal with it.

You must keep things private even after you stop working with us.

You agree that we may store your name, contact details and licence details to run our network, and send you WhatsApp messages about client requests and your membership.

Our brand

Use the MYEASYAGENT name, logo, listing templates, labels and graphics only for work we have agreed, and only as our brand guidelines allow.

Don't change our logo, suggest a partnership we haven't agreed, show a label you haven't earned, register a similar web address or social media account, or suggest that the government approves you or us.

Our drawings, layouts, photos and videos stay ours. Using them doesn't make them yours.

Keep any credits that come with icons, fonts or other material in our templates.

If we pay you to make something for us, we agree in writing who owns it and how it can be used.

Complaints and investigations

Tell us quickly about client complaints, fake listings, payments that shouldn't have been made, threats, danger, leaked personal details, or accusations of misconduct.

Keep the messages, records and receipts, and help us with any fair investigation.

While we look into a serious concern, we may pause your listings or your access. We tell you what the concern is and give you a chance to explain.

Strikes and removal

• The first time a problem is confirmed, you usually get a written warning.
• The second time, you are suspended for a while.
• Hiding a letting with a client we introduced (see Clients and their details) counts as a strike, and you are suspended until our share is paid.
• Confirmed dishonesty or taking advantage of a client means you are removed straight away.
• Three confirmed strikes always means you are removed.

We always tell you in writing why we acted, and give you a chance to reply. The only exception is when a client's safety or money is in immediate danger.

If you are removed, you lose any payments linked to the deal where you broke the rules. Work you did honestly before that is still paid.

When you leave or are removed, stop presenting yourself as working with us, stop using our materials, return or delete our information, and hand over the records of any open cases.

Payments you have already earned, and your duties to keep things private, protect data and respect our brand, continue after you leave.

Ticking the box, and changes

By ticking the box, you confirm that you have read this section, understood how your payments are worked out, understood your role for each home, and understood our rules on checks and privacy.

We give you at least 30 days' notice in writing before we change this section.

The rest of the terms

The full Terms and Conditions also cover:

• rules for everyone, including money, complaints and your rights;
• owners who want us to manage their property;
• what our labels mean;
• fees at a glance.