Client Terms and Conditions

This page is the part of our Terms and Conditions for people looking for a home. The rules for everyone, what our labels mean and the fees at a glance apply to you too.

Summary of key terms

This summary is for convenience. The sections below set out the binding terms.

• What we do. We help you find a home in Lagos and see it. Before you pay us anything, we check with the agent that the home is still free. We check the agents we work with, and we can review your tenancy agreement before you sign it.
• Who gets your money. Rent, caution deposit and agency fee go to the landlord or to the agent who holds the home. They never come to us. We only collect our own fees (Money).
• The Home Check fee. You pay it only after the agent confirms the home is free. The amount depends on the area, and we tell you what it is before you pay. It covers up to two viewings and has nothing to do with rent (What you pay us).
• Refunds. If we can't confirm the home is available, or it is very different from what we told you, you get the Home Check fee back in full. If you change your mind after we have confirmed the viewing, you don't (Cancellations and refunds).
• What "checked" means. Each label on a listing says exactly what we checked and on what date. It is not a land search, a building survey or a promise (What our labels mean).
• Agents. Agents work with us but are not our staff. They must list honestly and must not ask you for extra money. An agent who breaks a promise gets a strike, and three confirmed strikes means they are out (For agents and landlords).
• Your details. We don't give agents your phone number or email. Our team arranges your viewing with you on WhatsApp (Your details).
• Your rights. Nothing here takes away the rights Nigerian law gives you, including under the Federal Competition and Consumer Protection Act 2018 and the Nigeria Data Protection Act 2023.

For people looking for a home

This section applies when you look for a home with us, book a viewing, or use our Agreement Clinic. The section For everyone applies too.

Our services for people looking for a home

You can ask us to find a home for you, book a viewing of a listed home, or have your tenancy agreement reviewed.

If you live outside Lagos or outside Nigeria, our team can check the home for you and arrange the viewing for someone you name in writing. That way you don't have to rely on videos from strangers or on people you can't check.

When we take on your request, we tell you who will show you the home and who to contact.

The Agreement Clinic reviews your tenancy agreement against the Lagos State Tenancy Law 2011. You get a written report in plain English that points out any clause that looks unfair or unlawful. It is optional and has its own fee (see What you pay us). The report is not legal representation, and we don't act for you in a dispute. If a lawyer did the review, the report says so.

Homes that we manage for their owners carry their own label on the website (see For owners who want us to manage their property).

Telling us the truth

Give us your real name and a WhatsApp number we can reach. Tell us your budget, the areas you want, when you want to move, and anything else that matters, such as parking, children or pets.

If your budget or needs change, tell us. Wrong information means wrong suggestions and wasted trips.

Some questions on our forms are optional. We only ask what we need, and our Privacy Policy explains why we ask each one.

Finding homes for you

We use what you told us to look for homes that suit you, including homes that aren't on the website yet, and we message you on WhatsApp.

A home we suggest is not held for you, and it may not suit you. Ask questions, go and see it, and check the details that matter to you.

We can't promise you will be the first to hear about a home, or that every message will arrive straight away.

What our checks tell you

Each listing shows what we checked and when. A label is not proof that someone owns the home.

Before you pay anyone, check who they are and whether they have the right to collect the money. See the home, read the papers, and get advice if you need it.

If anything looks wrong, tell us (see Complaints). We look into every report, but we can't promise that money lost to someone else can always be recovered.

Viewings

A viewing depends on being able to get in, on the owner being available, on it being safe, and on any reasonable rules we tell you about beforehand.

Please be on time. If you can't make it, tell us on WhatsApp at least 4 hours before the viewing (see Cancellations and refunds).

Ask about anything that matters to you: faults you can see and faults you can't, water and light, service charges, getting in and out, repairs, and any house rules. A viewing is not a professional inspection.

Don't go into parts of the property you weren't invited into. Don't damage anything, photograph the people living there or their papers, or behave in a threatening way.

For homes our team hasn't visited yet, see Our checks.

Offers and documents

If the owner allows it, we can pass on your offer. The owner decides whether to accept it.

A home is only yours when the owner has agreed and it is written down. A viewing or a WhatsApp chat does not give you the home.

Read every document before you sign or pay. Our Agreement Clinic can review your tenancy agreement for you.

Rent and deposits

You pay rent, caution deposit and agency fee straight to the owner, or to the agent who holds the home. You never pay them to us (see Money). The one exception is a home that the owner has given to us to let. Then the agency fee is our own commission, and we tell you that in writing before you pay.

Before you pay, check the person's name, their right to collect the money, the amount and the account details. Get a receipt and keep the transfer reference.

Be careful if someone rushes you for money, asks for cash without a receipt, gives you a personal account that doesn't match their name, or suddenly changes the payment details. Check any change with us first.

We will never tell you to pay someone who isn't allowed to collect the money, or describe a payment falsely. If you report a scam, we keep the evidence and help you as much as we can.

We can't refund money we never received. You keep all your rights against the person who did receive it, and against us for our own part.

Rent in advance. The Lagos State Tenancy Law 2011 (section 4) limits how much rent a landlord can ask for in advance in most of Lagos. If you are asked for more, talk to us before you pay. The Lagos tenancy bill of 2025 is only a proposal; it is not law yet.

What you pay us

The Home Check fee. The Home Check fee pays for the work we do before you travel, so that you don't spend money and time on a home that isn't real, isn't free or isn't what you were told. For each home, we:

• confirm with the agent who holds the keys that the home is available, and tell you when we confirmed it;
• tell you what our team checked, whether we visited the home, and send you photos or video;
• send you an estimate of the total cost to move in and of your transport to the viewing;
• arrange the viewing with you and the agent, and our team member comes with you.

We send you this Home Check on WhatsApp before you travel.

How it works:

• You pay it to MYEASYAGENT LIMITED only, never to an agent (see Money).
• You pay it only after the agent has confirmed that the home is free.
• The amount depends on the area the home is in. We tell you the amount in writing before you pay.
• It is separate from rent, and from anything the owner or agent charges.

Seeing the home itself costs nothing (₦0 inspection fee). The Home Check fee is for the checks above, not for permission to view.

How much. The fee depends on the area the home is in. Our team sets the fee for each area and may change it from time to time. The amount you pay is the one we tell you in writing, on WhatsApp or by email, for your home, before you pay. A later change never affects a fee we have already quoted you.

What it covers. One Home Check fee covers up to two viewings.

• On the first viewing, the fee covers the travel of our team member and of the agent. Nobody may ask you for transport money or a tip.
• If the first home isn't right, the fee also covers arranging a second viewing. For that trip, you pay the transport of our team member and of the agent, and we tell you roughly how much before you agree.
• A third viewing needs a new Home Check fee.

Agreement Clinic.

You pay before the review starts. We send you the account details on WhatsApp.

Transport estimates. When we tell you roughly what transport to a viewing will cost, that is our best guess. Drivers and transport companies set the real fares.

Commission. You don't pay us a commission. When a letting goes through, we may get a share of the agent's commission (see What you earn, and what you pay us). We tell you this so you understand how we are paid.

Receipts. You get a receipt for every fee you pay us. We don't charge VAT.

Questions about fees? Email hello@myeasyagents.com or WhatsApp +234 704 835 6004. We'll explain the fee and show you our records.

Your part

Please be honest and respectful, and keep to the law. Treat owners, agents, people living in the home, neighbours and our team with respect. Don't pretend to be someone else or say you can pay more than you can. Don't use MYEASYAGENT to harass, threaten, cheat or unfairly discriminate against anyone. Don't misuse other people's details or photos. Follow the instructions for the viewing, and tell us quickly about fraud, wrong listing details or anything unsafe.

If you deal with an agent or owner without us. You are free to. But if, within 12 months of a viewing we arranged, you pay for that home, or another home the same agent showed you through us, without telling us, our protection doesn't cover that deal: we can't refund money you paid them, and we can't step in if something goes wrong. We will still help you report a scam. If you tell us, we can still check the agreement in the Agreement Clinic.

Your feedback. After a viewing, we ask you on WhatsApp whether the agent came on time, whether they behaved well, and whether anyone asked you for money outside MYEASYAGENT. Please answer honestly. It is how we keep agents accountable (see Strikes and removal).

Cancellations and refunds

You get the Home Check fee back in full only if:

• after you paid, we can't confirm that the home is available, including when you arrive and the home is no longer available;
• the home is very different from what we told you: a different neighbourhood, a different number of bedrooms, or rent more than 10% different from what we said.

If we cancel the viewing ourselves, we arrange another one for you. If we can't, we give you the fee back, because we won't keep money for a service we didn't provide.

You don't get it back once we have confirmed the home is available and the agent has agreed to show it, if:

• you change your mind or what you want, or decide not to go;
• you don't turn up, or you cancel less than 4 hours before the viewing;
• you don't like the style or finish of a home that matches what we described;
• you don't meet the owner's requirements, and we told you those requirements before the viewing;
• you try to deal with the agent or owner without us.

Proof. Before we agree a refund, or any other exception, we may ask for reasonable proof, for example photos, messages or a document.

How to ask for a refund. Message us on WhatsApp +234 704 835 6004 within 48 hours of the viewing time, with your request reference. If we agree, the money goes back to the account you paid from within 7 business days.

Agreement Clinic refunds.

• If we can't start your review, you get the whole fee back.
• If you paid for an urgent review and the report doesn't arrive the same day, we give you back ₦20,000, the difference between the urgent and standard fees.
• After the report is delivered, there is no refund, unless the review wasn't done with reasonable care. In that case we redo it or give you back a fair part of the fee.

Money you paid to an owner or agent. For rent, deposits or agency fees, ask the person you paid. You can still complain to us about our own part, and we will help you report a scam.

None of this takes away your rights under the Federal Competition and Consumer Protection Act 2018 or any other law.

Your details

We use your contact details and what you are looking for as our Privacy Policy explains: to reply to you, find homes, arrange viewings, keep payment records and follow the law.

Agents don't get your phone number or email. Our team arranges the viewing with you on WhatsApp. The agent is told the time and your first name, so they know who to expect.

We ask you first before we use your details for marketing, publish your review, or use your picture.

Don't send us someone else's ID, contact details, messages or pictures without their permission, unless you have another lawful reason.

When you tick the box

When you tick "I have read and accept the client terms", or pay a fee after we've sent you a link to these terms, you are saying that you have seen what the service is, what the fee is and who gets it, how refunds work, what we checked on the home, and how we use your details.

That doesn't take away any of your rights, or any of our duties.

The rest of the terms

The full Terms and Conditions also cover:

• rules for everyone, including money, complaints and your rights;
• what our labels mean;
• fees at a glance.