Privacy Policy

This policy explains what we do with your personal details: what we collect, why, who sees it, where it is kept, how long we keep it, and what you can ask us to do. It follows the Nigeria Data Protection Act 2023.

“We” means MYEASYAGENT LIMITED, a company registered in Nigeria (RC 9178918), with its office at 60 Old Ojo Road, Kuje-Amuwo, Amuwo-Odofin, Lagos State.

Questions or requests about your details: email support@myeasyagents.com with “Privacy request” in the subject, or WhatsApp +234 704 835 6004.

The short version

• We only collect what we need to find you a home, arrange viewings, run our agent network and keep the records the law requires.
• We never sell your details.
• Agents don’t get your phone number or email. They get your first name and the time of your viewing.
• Your details are kept in our Google account (Google Sheets and Gmail), on WhatsApp, and, if you turn on phone alerts, in Google Firebase. These companies may store them outside Nigeria.
• Visitor statistics (Google Analytics) only switch on if you click “Accept” on the cookie banner. You can change your mind at any time with “Cookie settings” at the bottom of every page.
• You can ask to see, correct or delete your details. We reply within 5 business days and sort it out within 30 days.

What we collect, and why

When you book a viewing

We ask for your name, WhatsApp number and email, the home you want to see, when you’d like to view it and your budget. We also ask who will live in the home: your gender, marital status and occupation, how many people, whether there will be children or pets, and whether you are in Nigeria at the moment.

Why we ask about your household. Many Lagos landlords have rules about who can live in their homes. We ask so that we only arrange viewings of homes where you meet the landlord’s rules, and you don’t waste a trip or a fee. We don’t use these answers for anything else.

The form also records the boxes you ticked: that you accept our client terms, that you are 18 or older, that you understand the Home Check fee, and that you won’t go around MYEASYAGENT.

When you ask us to find a home

As well as your contact details, we ask what you are looking for: areas, type of home, bedrooms and bathrooms, budget, when you want to move, what matters most to you, and the same household questions as above, for the same reason. We use this to look for homes that suit you and to message you about them on WhatsApp.

When you register as an agent

We ask for your name, phone and WhatsApp numbers, email, the languages you speak, a short bio, your experience, the areas and kinds of homes you work with, your LASRERA and ERCAAN numbers and expiry dates (if you have them), and a photo so that we can check who you are. We use this to check you and to run our network.

Once you are approved, your public profile shows your name, photo, bio, the areas and kinds of homes you cover, your labels and licence details, and your rating from client reviews. Your phone number and email are never published.

When you send us a home to list

We ask for your details, the home’s address and map location, the name and number of the person who holds the home, the owner’s requirements, photos or video, and the prices. The exact address is never published. Listings show only the area, and we send the exact address to a client on WhatsApp once their viewing is confirmed.

When someone introduces us to another person

If an agent gives us the name and number of the person who holds a home, we contact that person once. We tell them who introduced them and what MYEASYAGENT does, and ask if they want to go ahead. If they say no, we delete their details within 24 hours and don’t contact them again.

When you use the Agreement Clinic

We ask for your name, WhatsApp number, email (optional), which review you want, your payment reference, the tenancy agreement, your payment receipt and anything that worries you about the agreement. The files are emailed to our team. They are not stored on our website. The person who reviews your agreement may be a lawyer we work with; nobody else sees it.

When you report a problem, review an agent or send feedback

• Problem reports: your name, WhatsApp number, the home, what happened and any photos you add. We use them to deal with your report.
• Agent reviews: the agent’s name, your star rating and your comments. We don’t ask for your name. Each agent’s average rating and number of reviews are shown on their profile.
• Feedback about the website: your answers, and a WhatsApp number or email only if you want us to get back to you.

When you turn on phone alerts

If you tap “Get alerts on this phone”, Google Firebase stores a code that lets us send alerts to your browser, the kind of device (phone or computer), the areas you chose, the references of viewings you booked from that device, and when the device was last seen. We use this only to send you alerts. To stop them, switch off notifications for myeasyagents.com in your browser settings. When a browser stops accepting alerts, we delete its code automatically. You can also ask us to delete it.

When you message or pay us

• WhatsApp: our chats with you are kept in our WhatsApp Business account.
• Payments: we see the amount and the payment reference from your bank transfer. We never see or keep card numbers.

Where your details go

• Our website. When you send a form, our website’s server (run by Vercel) passes your answers to our Google account. If our own form isn’t working, you may be shown the matching Google Form instead; the answers end up in the same place.
• Google. Your answers are kept in our Google Sheet. Our emails are sent from our Google account (Gmail). Phone alerts use Google Firebase.
• WhatsApp (Meta) for messages with clients, agents and owners.
• Our public website for approved agent profiles and listings. The website’s files are also kept in a private GitHub account.

Google, Vercel, Meta and GitHub may store data on servers outside Nigeria. We use them because they are how we run the service you asked for, and we only give them what that service needs.

Who sees your details

• Our team. Only the people who handle requests, listings and payments.
• The agent showing you a home. They get your first name and the time of the viewing. They don’t get your phone number or email.
• The Agreement Clinic reviewer, for your agreement only.
• Nobody else, unless the law requires it, for example a court order or a request from the police or a regulator.

We never sell your details, and we never give them to advertisers.

Cookies and what’s saved on your device

Cookies. The website sets no cookies until you answer the cookie banner.

• Your cookie choice (measyagent_consent) remembers whether you clicked “Accept” or “Decline”, for one year.
• Google Analytics cookies are only set if you click “Accept”. They tell us which pages are visited and roughly from where, so that we can improve the site. To change your mind, use “Cookie settings” at the bottom of any page.
• Staff login. Our team has a login cookie for staff pages. Visitors never get it.

Saved on your own device. Some things are saved in your browser so the website works better: light or dark mode, text size, homes you saved, forms you haven’t finished (deleted once you send them), the references of viewings you booked, and your alert settings. They stay on your device and aren’t sent to us, except as part of a form you choose to send. Clearing your browser’s data for myeasyagents.com removes them.

Other companies’ content on our pages. Pages with a property video show a picture from YouTube, so Google can see your internet address. The video itself only loads when you press play. Our game and quiz pages load fonts from Google.

How long we keep your details

• Requests to find a home: while you are looking. If you haven’t replied to us for 3 months, we mark your request as inactive.
• Agent records: while you are active with us, and for two years after your last listing.
• Agreement Clinic files: we delete the agreement and the report 90 days after we send you the report. We keep only the payment reference and the date, for our accounts.
• Phone alerts: until you turn them off, or your browser stops accepting them.
• Introductions you didn’t agree to: deleted within 24 hours.
• Everything else: as long as we need it for the service you asked for, for our accounts, to deal with complaints, or because the law requires it.

Your rights

Under the Nigeria Data Protection Act 2023, you can ask us to:

• tell you what details we hold about you, and give you a copy;
• correct anything that is wrong;
• delete your details;
• stop using your details, or use them only in limited ways;
• stop sending you marketing.

Where we rely on your agreement, such as for phone alerts or analytics cookies, you can withdraw it at any time.

How to ask. Email support@myeasyagents.com with “Privacy request” in the subject, or WhatsApp +234 704 835 6004. We may ask you to confirm who you are. We reply within 5 business days and sort it out within 30 days.

If you think we haven’t handled your details properly, you can complain to the Nigeria Data Protection Commission.

Keeping your details safe

Our forms check every answer before it is saved, and our staff pages are locked behind a login. Phone alert records are closed to the public, and only our team can open our Google Sheet. If a leak ever puts you at risk, we will tell you and the Nigeria Data Protection Commission, as the law requires.

Children

MYEASYAGENT is for adults aged 18 and over. We don’t knowingly collect details from anyone younger. If you think someone under 18 has sent us their details, tell us and we will delete them.

Changes to this policy

When we change this policy, we update the date at the top of this page. If the change is important, we send a WhatsApp message to everyone with an active request or alert. If a change needs your agreement, we ask for it.

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